APMG VeriSM™ Essentials - Only 1 Day

Why

Seven reasons why you should sit your course with Firebrand Training

Find Out How We Help You To Learn New Skills Quickly

  1. You'll be VeriSM Essentials certified in just 1 days. With us, you’ll be VeriSM Essentials trained in record time
  2. Our VeriSM Essentials course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass VeriSM Essentials first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  4. You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn VeriSM Essentials faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying VeriSM Essentials with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 70,652 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study Firebrand's courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

What

On this 1-day accelerated VeriSM Essentials course, you'll learn basic service management principles to prepare you for service management in the digital age - 50% faster than traditional training.

You'll be immersed in APMG accredited curriculum through our unique Lecture | Lab | Review technique, which allows you learn and retain information faster than traditional courses.

Your expert instructor will take you through the following VeriSM™ Essentials course objectives:

  • The Service Organisation
  • Service culture
  • People and organisational structure
  • The VeriSM model

During the course you'll sit the VeriSM™ Essentials exam. Don't pass the first time? Don't worry - you'll be covered by our Certification Guarantee.

If you're looking to develop a service management career, this course is an ideal start. VeriSM Essentials is a prerequisite for taking the VeriSM Plus exam and achieving the VeriSM Foundation Certification.

Note: Firebrand Training is currently in the process of re-accreditation with APMG.

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Interested? See prices or call +351 800 180 087

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a Certification Guarantee. Pass first time or train again for free (just pay for accommodation, exams and incidental costs). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

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Interested? See prices or call +351 800 180 087

The Service Organisation

Organisational context

  • Define key elements of an organisation
  • Define how to optimise organisational interactions

Organisational governance

  • Define the elements of organisational governance (evaluate, direct, monitor)
  • Explain how governance 'flows' through an organisation

Digital transformation

  • Define the impact of new technology on organisations
  • Describe the impact of digital transformation on service management

Service Culture

The service culture

  • Define a service culture
  • Explain the elements of a service culture

People and Organisational Structure

Organisation structure

  • Define the differences between a leader and a manager
  • Explain the competencies of the service management professional
  • List the elements of a well-functioning team

Service management challenges

  • Explain methods to overcome team challenges (silos, virtual teams)
  • Explain the challenges of managing consumers
  • Describe the elements of communication
  • Explain organisational change principles

The VeriSM™ Model

The VeriSM™ model

  • Define the elements of the VeriSM™ model
  • Explain how VeriSM™ re-defines service management
  • Explain how VeriSM™ uses the management mesh to create and stabilise services
  • Explain the elements within each of the four stages of the VeriSM™ model
    • Define
    • Produce
    • Provide
    • Respond

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On this accelerated course, you'll prepare for and sit the following exam at the Firebrand Training Centre. Covered by your Certification Guarantee

VeriSM™ Essentials exam

  • Number of questions 20
  • Pass mark 65% (13 out of 20)
  • Exam duration 30 minutes

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Interested? See prices or call +351 800 180 087

On this accelerated course, you'll receive:

  • APMG accredited VeriSM courseware

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Accelerated Learning Programmes include:

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • On site testing ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Transportation to/from designated local railway stations
  • Examination Passing Policy

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Firebrand goes digital

We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on +351 800 180 087.

There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.

Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: PMI, GIAC, CREST and CISSP CBK Review. Exam vouchers may also not be included for Apprentices and will require a separate purchase by an employer due to Education and Skills Funding Agency guidelines.
  • *** On site testing is not included for our PMI, GIAC, CREST, CSX Practitioner or ITIL Managers and Revision Certification Courses
  • **** Accommodation not included on the CISSP CBK Review Seminar

Read more ...

Interested? See prices or call +351 800 180 087

There are no prerequisites for this course

Unsure whether you meet the prerequisites?

Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.

Just call us on +351 800 180 087 and speak to one of our enrolment consultants.

Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.

Interested? See prices or call +351 800 180 087

When

When do you want to sit your accelerated course?

Start

Finish

Status

Location

Book now

18/2/2019 (Monday)

18/2/2019 (Monday)

Finished

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24/6/2019 (Monday)

24/6/2019 (Monday)

Wait list

Nationwide

 

5/8/2019 (Monday)

5/8/2019 (Monday)

Limited availability

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16/9/2019 (Monday)

16/9/2019 (Monday)

Open

Nationwide

 

28/10/2019 (Monday)

28/10/2019 (Monday)

Open

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9/12/2019 (Monday)

9/12/2019 (Monday)

Open

Nationwide

 

Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 70,652 students and asked them all to review our Accelerated Learning. Currently, 96.75% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"Excellent course at an accessible venue, led by an expert instructor in a discussion-lead fashion."
Tola Odedina, N/A. - APMG Agile Project Management Certification (3 days) (15/1/2018 to 17/1/2018)

"Relaxed atmosphere, insightful discussions among participants, learning is directly applicable."
S.R. - APMG Agile Project Management Certification (3 days) (31/10/2016 to 2/11/2016)

"Excellent course, very well structured and delivered."
T.S. - APMG Change Management (3 days) (3/10/2016 to 5/10/2016)

"The course content and delivery was good. I learnt alot in a very short space of time. "
T.H. - APMG Change Management (3 days) (3/10/2016 to 5/10/2016)

"Instructor was great, really knew his stuff!"
Simon Prior, Intel. - APMG Agile Project Management Certification (3 days) (25/4/2016 to 27/4/2016)

"Very intense training but definitely worth while. Passionate trainer with excellent knowledge, thanks!"
Thibant Siegmann, Friedrich Miescher Institiute. - APMG Agile Project Management Certification (3 days) (3/11/2015 to 5/11/2015)

"The course gave me both formal and practical knowledge for use as a professional PM, often operating in a mix of Agile/ Waterfall environment when it comes to use of methodology."
J.L.P, Nordiclead AS . - APMG Agile Project Management Certification (3 days) (3/11/2015 to 5/11/2015)

"Training that lets you take in a lot of information in a short period of time."
B.E.R, Prometo AS. - APMG Agile Project Management Certification (3 days) (3/11/2015 to 5/11/2015)

"Intense training. Absolutely worth it"
Anonymous - APMG Agile Project Management Certification (3 days) (19/8/2015 to 21/8/2015)

"The instructor was very knowledgeable in the subject area and a thoroughly likable chap."
Anonymous - APMG Agile Project Management Certification (3 days) (19/8/2015 to 21/8/2015)

"Great place to focus on your certifications, also a lot of great people to learn and learn from."
Anonymous - APMG Agile Project Management Certification (3 days) (19/8/2015 to 21/8/2015)

"Great course, great trainer, great facility."
Emma Morris, MLR Networks Ltd. - APMG Agile Project Management Certification (3 days) (12/11/2014 to 14/11/2014)

"An excellently delivered course, by a extremely knowledgeable and professional trainer."
Alastair Fletcher, Divers IT Consulting Ltd. - APMG Agile Project Management Certification (3 days) (12/11/2014 to 14/11/2014)

"The course was well formed and delivered. The fast pace meant I could focus on the important aspects of change management but also learn from experiences of others in the group."
Hassan Hussain, Hitachi Solutions Europe. - APMG Change Management (3 days) (6/10/2014 to 8/10/2014)

"Courses are always fast paced due to condensed nature of how they run. But the excellent instructors nearly always get the best (results) out of the candidates. Hard work, long days but knowledge fulfilling all the same."
Adele Reed, N/A. - APMG Change Management (3 days) (6/10/2014 to 8/10/2014)

"An eye opening crash course in change management theory. Highly recommended for those wanting to build a holistic knowledge-set in a short amount of time."
Craig Wallace, Vodafone Group. - APMG Change Management (3 days) (23/6/2014 to 25/6/2014)

"I have found the course presentation and approach to be superbly suited to achieve my training objectives, whilst the smooth organisation and facilities were optimised to help students concentration."
Angela Fleming, N/A. - APMG Change Management (3 days) (23/6/2014 to 25/6/2014)

"It gives you a good insight of the theory of change management and gives you tools to use in practice."
Peter Van Init, N/A. - APMG Change Management (3 days) (23/6/2014 to 25/6/2014)

"Really good knowledgeable instructor, well paced course which offered lots of examples and rather recommended reading."
Adele Reed, N/A. - APMG Change Management (3 days) (23/6/2014 to 25/6/2014)

"I found the course really useful and can see how Id use it back in the office. If you want to learn something quickly and don't mind some long days then this is a great way of doing it."
Andy OConnor, Severn Trent Water. - APMG Change Management (3 days) (23/6/2014 to 25/6/2014)

"Agile Tester was a great course and I will able to take back what I have learned to my employer to possibly improve some of our practices in the Agile methodology."
John Clark, allpay. - Software Testing Agile Tester (2 days) (20/2/2019 to 21/2/2019)

"A great introduction to Agile."
Anonymous. - Software Testing Agile Tester (2 days) (20/2/2019 to 21/2/2019)

"Tutor tailored the course to the trainers specific needs. Asked us what we wanted to take away from the course, and added what he could into the course."
Zachary Hart, Red Bull Technology. - Software Testing Agile Tester (2 days) (20/2/2019 to 21/2/2019)

"One of the best training courses I have been on for several years."
Julian Higgs. - Amazon Web Services (AWS) Firebrand training for AWS Certified Solutions Architect - Associate and Professional certification (6 days) (11/2/2019 to 16/2/2019)

"Fantastic Environment for Learning...Great Instructors who will go out of the way to help you and are always available. Brilliant Training Centre!"
Sam Marshall, NHS. - Cisco CCNA Wireless (WIFUND) (4 days) (18/2/2019 to 21/2/2019)

"Good and intensive training."
A.A. - CompTIA Network+ Certification and Training (3 days) (18/2/2019 to 20/2/2019)

"Great course would recommend reading the training materials before arrival."
J.J.. - CompTIA Network+ Certification and Training (3 days) (19/12/2018 to 21/12/2018)

"Great lecturer, very helpful, always happy to come to Firebrand."
Robert Clarke, BTGPLC. - CompTIA Network+ Certification and Training (3 days) (18/2/2019 to 20/2/2019)

"Good learning experience."
Anonymous. - CompTIA Network+ Certification and Training (3 days) (18/2/2019 to 20/2/2019)

"Great tutor, facilities and food! Would highly recommend the instructor!"
Anonymous. - CompTIA Network+ Certification and Training (3 days) (18/2/2019 to 20/2/2019)

"Accommodation was great, course was great, food was great. Will definitely use them again."
David Oliver, Cyber Firm. - CompTIA A+ & Network+ (7 days) (14/2/2019 to 20/2/2019)

"Firebrand have made accelerated learning less daunting, their facilities allow you to focus on your learning while all other needs are catered for, so you can focus on what you are there to do."
Joseph Naber, Games Workshop PLC. - Software Testing Introduction to DevOps (2 days) (18/2/2019 to 19/2/2019)

"A good on-site into Devops if your company is moving in that direction."
Anonymous. - Software Testing Introduction to DevOps (2 days) (18/2/2019 to 19/2/2019)

"Introduction to DevOps was an insightful and interesting course that makes you think about development methodology’s and how they can work for you and your projects. "
John Clark, Allpay. - Software Testing Introduction to DevOps (2 days) (18/2/2019 to 19/2/2019)

"The course was informative and contained a lot of content relevant to the apprenticeship. The course leader catered to all learning styles and ensured everyone was absorbing the content at their own pace, without detriment to others."
Zachary Hart, Red Bull Technology. - Software Testing Introduction to DevOps (2 days) (18/2/2019 to 19/2/2019)

"I had fun met some nice new people got more knowledge."
James Beynon, Amplitude. - Software Testing Introduction to DevOps (2 days) (18/2/2019 to 19/2/2019)

"I enjoyed the course, the content was engaging and informative. I rather enjoyed the engaging exercises throughout the course."
Anonymous. - Software Testing Introduction to DevOps (2 days) (18/2/2019 to 19/2/2019)

"This course was very helpful in understanding the principles of DevOps vs Agile. The teacher was passionate and engaging with entertaining and informative activities to help us gain a better understanding."
Anonymous. - Software Testing Introduction to DevOps (2 days) (18/2/2019 to 19/2/2019)

"The course was extremely helpful, full of content; both specifically for the exam and for the real world environment."
Benjamin Brunyee, IBM. - App and Web Development Software Development Fundamentals (3 days) (18/2/2019 to 19/2/2019)

"Great support and crash course. Good atmosphere."
J.J., Esure. - App and Web Development Software Development Fundamentals (3 days) (18/2/2019 to 19/2/2019)

"The training was well structured and the lecturer was very knowledgeable and was ready to answer any questions. Breaks are well structured ensuring you're always fresh for learning. You walk away with lots of embedded knowledge. "
Anonymous, IBM. - App and Web Development Software Development Fundamentals (3 days) (18/2/2019 to 19/2/2019)

"Great course, make sure you sleep first as there are long days!"
Tim Smith, AJ Bell. - EC-Council Certified Ethical Hacker (CEH) (5 days) (21/1/2019 to 25/1/2019)

"One of the best courses I've ever done. This is the second time I have done it, absolutely fabulous!"
Samuel-Alexander Couchman. - EC-Council Certified Ethical Hacker (CEH) (5 days) (21/1/2019 to 25/1/2019)

"Very focused, intense with rich learning opportunities. Very knowledgeable instructor."
G.M.. - EC-Council Certified Ethical Hacker (CEH) (5 days) (21/1/2019 to 25/1/2019)

"Facilities excellent"
Andrew Wilson, Gen2 City and Guilds Group. - EC-Council Certified Ethical Hacker (CEH) (5 days) (21/1/2019 to 25/1/2019)

"I have found this a very useful course, set in good accommodation within a friendly environment and would thoroughly recommend it to anyone."
Wayne Brooks, Devon County Council. - BCS Level 4 Certificate in Data Analysis Concepts (4 days) (21/1/2019 to 24/1/2019)

"I enjoyed the whole experience, facility, trainer, accommodation and food are excellent. I have done lots of facility based courses and this has been the best company that i have ever trained with."
Neville Chilton. - (ISC)2 CISSP Boot Camp (6 days) (7/1/2019 to 12/1/2019)

"The training centre is very well organised and professional, I found the course very detailed and got a lot out of it."
Joseph Naber. - Microsoft MTA Software Development Fundamentals (2 days) (10/1/2019 to 11/1/2019)

"Firebrand training is a good way to get qualifications fast. Be prepared with the self-learning before hand and for long days."
Anonymous. - Microsoft MTA Software Development Fundamentals (2 days) (10/1/2019 to 11/1/2019)

"The course was intense but well delivered, the instructor engaged with the group and took the time to give good feedback and help."
Joseph Naber, Games Workshop. - Microsoft MTA Software Development Fundamentals (2 days) (10/1/2019 to 11/1/2019)

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