Find Out How We Help You To Learn New Skills Quickly
Think you are ready for the course? Take a FREE practice test to assess your knowledge!
On this accelerated 4-day ITIL Foundation and Practitioner course, you'll learn about key areas, concepts and terminology used in the ITIL service life-cycle and how to implement them to your business.
You'll be immersed in the curriculum through our unique Lecture | Lab | Review technique, which allows you learn and retain information faster than traditional courses.
On this course, you'll learn the fundamentals in increasing customer satisfaction, improve service availability and turnaround times. You'll adopt these concepts, focusing on Continual Service Improvement (CSI) and how to adapt it to your business.
Our ITIL certified consultants will also take you through how to:
During the course you'll sit both the ITIL Foundation and Practitioner exams. Don't pass the first time? Don't worry - you'll be covered by our Certification Guarantee.
ITIL® and IT Infrastructure Library® are Registered Trade Marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Note: This ITIL® course is provided in conjunction with Thynk an AXELOS accredited training organisation.
Interested? See prices or call +351 800 180 087
Other accelerated training providers rely heavily on lecture and independent self-testing and study.
Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a Certification Guarantee. Pass first time or train again for free (just pay for accommodation, exams and incidental costs). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.
Interested? See prices or call +351 800 180 087
1. Incident Management
2. Problem Management
3. Service Asset and Configuration Management
4. Change Management
5. Release and Deployment Management
6. Service Level Management
7. Financial Management for IT Services
8. Availability Management
9. Capacity Management
10. IT Service Continuity Management
11. Service Management as a practice
12. Service Desk
13. The Service Lifecycle
14. Generic concepts and definitions
15. Key Principles and Models
16. Processes
17. Functions
18. Roles
19. Technology and Architecture
1. Introduction
2. Concepts and definitions
3. ITSM guiding principles
4. CSI approach
5. Critical competency - Using metrics and measurement Define critical success factors (CSFs) using a relevant hierarchical approach:
6. Critical competency - Communicating effectively
7. Critical competency - Using organisation change management techniques
Interested? See prices or call +351 800 180 087
You'll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:
Interested? See prices or call +351 800 180 087
Included:
Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.
Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.
Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.
We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on +351 800 180 087.
There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.
Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.
Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodations and vendor exam fees.
Interested? See prices or call +351 800 180 087
There are no formal entry requirements for the course or examination, but you should have a basic knowledge of IT.
The course will be suitable for you if:
The Foundation certificate is also a prerequisite for the ISEB Manager's Certificate in IT Service Management.
Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.
Just call us on +351 800 180 087 and speak to one of our enrolment consultants.
Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.
Interested? See prices or call +351 800 180 087
When do you want to sit your accelerated course?
Start |
Finish |
Status |
Book now |
---|---|---|---|
|
|
Open |
|
|
|
Open |
|
|
|
Open |
Here's the Firebrand Training review section. Since 2001 we've trained exactly 70.652 students and asked them all to review our Accelerated Learning. Currently, 96.75% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"The instructor was great for teaching ITIL at Firebrand. The books he supplied were very helpful and I'll use them a lot in the future for studying. "
Daniel Eccles, Acrobat Carbon Services. - ITIL® Foundation Certification (2 days) (2018.12.17 to 2018.12.18)
"Very good course delivery. Good pace. Accommodation/food."
Mohammad Haque, Lloyds. - ITIL® Foundation Certification (2 days) (2018.10.15 to 2018.10.16)
"Food and rooms were very good and provided everything we needed.
The instructor and staff gave us everything we needed to get the best learning possible!"
Harry Sturgeon, Lloyds Banking Group. - ITIL® Foundation Certification (2 days) (2018.5.31 to 2018.6.1)
"I thought the training went extremely well and I have learnt a lot from it."
Anonymous - ITIL® Foundation Certification (2 days) (2018.3.26 to 2018.3.27)
"The teacher was good at explaining everything and there was loads of support."
William Mcarthur, Lloyds. - ITIL® Foundation Certification (2 days) (2018.3.26 to 2018.3.27)
"The hours are crazy and the work is intense but it is definitely worth it."
Mohammed Saeed, Joseph Chamerlain College. - ITIL® Foundation Certification (2 days) (2018.2.15 to 2018.2.16)
"The course was very helpful to expand my knowledge, and I prefer the accelerated learning format.
"
Adam Heeps. - ITIL® Foundation Certification (2 days) (2018.2.15 to 2018.2.16)
"The accelerated training was a great way to quickly gain a lot of knowledge of a subject"
Paolo Solari, FTI Consulting. - ITIL® Foundation Certification (2 days) (2018.2.15 to 2018.2.16)
"I have enjoyed my learning experience at Firebrand. They focus on the best and most important parts of the courses that get you the results you need"
Luke Steward, Shadowfax Technology Limited. - ITIL® Foundation Certification (2 days) (2018.2.15 to 2018.2.16)
"Be prepared for long intense days, however the amount of information you learn in that time will benefit you massively. Definitely worth doing!"
Beth Leister, Lloyds. - ITIL® Foundation Certification (2 days) (2017.12.21 to 2017.12.22)
"Fun, friendly place with a vast array of information available as well as 24/7 services present."
Sam Clark, Computask. - ITIL® Foundation Certification (2 days) (2017.10.5 to 2017.10.6)
"The course was well presented and provided great knowledge. "
Blair Ogilvie, Xenith. - ITIL® Foundation Certification (2 days) (2017.8.31 to 2017.9.1)
"Awesome teacher and great source of information."
Adrian Williams, Utilita. - ITIL® Foundation Certification (2 days) (2017.8.31 to 2017.9.1)
"Being on this course was amazing - it really has allowed me to understand that just because I am in IT, it doesn't always mean it is just about IT."
Abdo Elharam, Sun Branding Solutiopns. - ITIL® Foundation Certification (2 days) (2017.7.24 to 2017.7.25)
"Had a great time at Firebrand as per usual. Staff are friendly and professional. Teaching is engaging and delivered well. "
Mary Campbell, Bucks new university . - ITIL® Foundation Certification (2 days) (2017.4.3 to 2017.4.4)
"I found that I was able to learn a lot about ITIL in the 2-day course. The instructor explained ITIL in ways that made it relatable to real life situations which helped my learning."
C.R. - ITIL® Foundation Certification (2 days) (2017.4.3 to 2017.4.4)
"Intense course, well taught and explained to a wide spectrum of students in terms of experience and background knowledge."
Sam Clamp, Countrywide. - ITIL® Foundation Certification (2 days) (2017.2.6 to 2017.2.7)
"Innovative and eye-opening experience. Amazing teaching schedule and top covering"
Ross Hibbert-Storm. - ITIL® Foundation Certification (2 days) (2016.12.19 to 2016.12.20)
"Brilliant as always!"
Mohammed Abdul Shahed, Computer-Eyez. - ITIL® Foundation Certification (2 days) (2016.10.6 to 2016.10.7)
"Training was very good, instructor very informative, friendly and engaging."
Sean McCann, Felinesoft. - ITIL® Foundation Certification (2 days) (2016.7.25 to 2016.7.26)
"Course instructor was fantastic, made the content interactive and enjoyable."
Thomas Convey, National Grid. - ITIL® Foundation Certification (2 days) (2016.6.2 to 2016.6.3)
"Great training delivered in a shorter than normal timescale but still delivering all the required content. The trainer was extremely knowledgeable on the subject and helped me understand ITIL."
Tim Headicar, Foursys Ltd. - ITIL® Foundation Certification (2 days) (2016.6.2 to 2016.6.3)
"Very thorough training and highlighted key learning strategies."
Jake Huebner, Intelisense IT. - ITIL® Foundation Certification (2 days) (2016.4.4 to 2016.4.5)
"Good course that provides a high level view of ITIL and learned a lot in a short amount of time."
Jamie Robinson, Intelisense IT . - ITIL® Foundation Certification (2 days) (2016.4.4 to 2016.4.5)
"There's a lot of information to take in over a two or three day course....but the benefits and outcome is worth it."
David Cleaver. - ITIL® Foundation Certification (2 days) (2016.4.4 to 2016.4.5)
"I was very accepting into the community and loved the people and environment."
Alasdair Corton, Avalon IT. - ITIL® Foundation Certification (2 days) (2016.2.8 to 2016.2.9)
"It has been a very enjoyable and informative stay. Both my instructor and all staff have been very helpful and kind.
Also, even though the course is quite intense, I felt as though I have been able to cope very well. "
Muhammad Khan, Jolly IT Solutions. - ITIL® Foundation Certification (2 days) (2016.2.8 to 2016.2.9)
"Full on and very intense"
Mark McGowan, Ossur UK Ltd. - ITIL® Foundation Certification (2 days) (2016.2.8 to 2016.2.9)
"I was very satisfied with my training."
Ross Wilson, Videojet Technologies. - ITIL® Foundation Certification (2 days) (2016.2.8 to 2016.2.9)
"Very intense course with lots of information to take in in such a short space but worth the effort to get qualified quickly."
Matthew Thomas, AllPay. - ITIL® Foundation Certification (2 days) (2016.2.8 to 2016.2.9)
"Our trainer was absolutely brilliant. He knew what he was talking about and explained it in a fun way we could understand. Already thinking of doing the practitioner course."
Jason Powell, Operational Risk data eXchange. - ITIL® Foundation Certification (2 days) (2016.2.8 to 2016.2.9)
"Enjoyed the experience and would recommend."
Anonymous - ITIL® Foundation Certification (2 days) (2015.11.5 to 2015.11.6)
"Had fun, would go again."
S.L. - ITIL® Foundation Certification (2 days) (2015.11.5 to 2015.11.6)
"I enjoyed my time here, friendly people and the way the course was taught was sufficient."
K.O. - ITIL® Foundation Certification (2 days) (2015.11.5 to 2015.11.6)
"Great facilities with a great instructor who made learning fun and intense."
Alexander Nunes, Netstar Limited . - ITIL® Foundation Certification (2 days) (2015.11.5 to 2015.11.6)
"Great environment in which to learn."
Gail Forman, Indigo. - ITIL® V3 Intermediate Level: Service Lifecycle - Continual Service Improvement (2 days) (2015.10.27 to 2015.10.28)
"Development and benefits to attending this course are second to none. Impressed every time!"
Martin Palmer, N/A. - ITIL® V3 Intermediate Level: Service Lifecycle - Service Strategy (2 days) (2015.10.19 to 2015.10.20)
"Excellent course, felt completely immersed and enjoyed every minute. Keep it up Firebrand!"
Anonymous - ITIL® Foundation Certification (2 days) (2015.10.1 to 2015.10.2)
"I really enjoyed my course with Firebrand. The course was very well presented and I learnt a great deal. I have further training booked already."
Anonymous, UTILITA - ITIL® Foundation Certification (2 days) (2015.10.1 to 2015.10.2)
"It went very well and I enjoyed it. However I did not feel I had enough time to go through all the information and revise. Also we were not informed that we would have to study on Wednesday night however this was not a problem, but it would have been useful to know."
Riyaaz Patel, Unknown. - ITIL® Foundation Certification (2 days) (2015.10.1 to 2015.10.2)
"My experience at Firebrand was great, its a nice and friendly learning environment with a good range of courses."
Tom Collins, Midland Hr. - ITIL® Foundation Certification (2 days) (2015.8.20 to 2015.8.21)
"It was very enjoyable, short but all-round well put together."
Ricardo Ladicicco, Tempur. - ITIL® Foundation Certification (2 days) (2015.8.20 to 2015.8.21)
"Well organised, topped with a great instructor."
Daniel Whitley, M&G. - ITIL® Foundation Certification (2 days) (2015.8.20 to 2015.8.21)
"Firebrand is a great way to learn and pass exams. The residential nature is really good as it gives you the space to learn without distractions.
The condensed learning experience can be full-on but all topics are covered."
Andy Green, CISCO. - ITIL® Foundation Certification (2 days) (2015.8.20 to 2015.8.21)
"ITIL made interesting and relevant, Thanks :) "
Jamie Mayes, G4S Forensic and Medical Services. - ITIL® Foundation Certification (2 days) (2015.7.9 to 2015.7.10)
"Fast courses for a better understanding of key principles, it has been very stimulating."
Anonymous, Focus Group - ITIL® Foundation Certification (2 days) (2015.7.9 to 2015.7.10)
"Intense, but enjoyable, and a great way to get certified in a short time. Firebrand is my go-to training provider moving forward."
David Charlton, Stevens Group LTD. - ITIL® Foundation Certification (2 days) (2015.7.9 to 2015.7.10)
"Great training and advice.
Tutor was excellent at keeping our attention and made the course simple and interesting.
Thank you."
Ryan Knight, Chas A Blatchford and Sons. - ITIL® Foundation Certification (2 days) (2015.7.9 to 2015.7.10)
"My experience has been exciting and challenging. I have found the experience rewarding and I would highly recommend to a friend."
Dale Punchard, Stevens Group Ltd.. - ITIL® Foundation Certification (2 days) (2015.7.9 to 2015.7.10)
"This is my second apprenticeship with Firebrand in 3 years. I was delighted that a level 4 apprenticeship was available from them and decided to take it. Every stay at Firebrand is enjoyable and I am always confident when it comes to passing the exams."
Divinia Cousins, Sysdoc. - ITIL® Foundation Certification (2 days) (2015.7.9 to 2015.7.10)