ITIL® Foundation and Practitioner - Only 4 Days

Why

Seven reasons why you should sit your course with Firebrand Training

Find Out How We Help You To Learn New Skills Quickly

You'll be ITIL Foundation and Practitioner certified in just 4 days. With us, you’ll be ITIL Foundation and Practitioner trained in record time
Our ITIL Foundation and Practitioner course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
Pass ITIL Foundation and Practitioner first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
You’ll learn ITIL Foundation and Practitioner faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
You’ll be studying ITIL Foundation and Practitioner with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 70,652 professionals, and we’re partners with all of the big names in the business
You'll do more than study Firebrand's courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

What

On this accelerated 4-day ITIL Foundation and Practitioner course, you'll learn about key areas, concepts and terminology used in the ITIL service life-cycle and how to implement them to your business.

You'll be immersed in the curriculum through our unique Lecture | Lab | Review technique, which allows you learn and retain information faster than traditional courses.

On this course, you'll learn the fundamentals in increasing customer satisfaction, improve service availability and turnaround times. You'll adopt these concepts, focusing on Continual Service Improvement (CSI) and how to adapt it to your business.

Our ITIL certified consultants will also take you through how to:

Improve time-to-market for your products
Build your own course
Leverage Continual Service Improvement to boost the benefit of ITIL
Improve ability of individuals to use ITIL in day-to-day roles
How to use automation, real-time reporting and the cloud to improve service design and delivery.
Make use of other frameworks; including Lean, DevOps, Agile and SIAM

During the course you'll sit both the ITIL Foundation and Practitioner exams. Don't pass the first time? Don't worry - you'll be covered by our Certification Guarantee.

Note: This ITIL® course is provided in conjunction with Thynk an AXELOS accredited training organisation.

Interested? See prices or call +351 800 180 087

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

Intensive group instruction
One-on-one instruction attention
Hands-on labs
Lab partner and group exercises
Question and answer drills
Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a Certification Guarantee. Pass first time or train again for free (just pay for accommodation, exams and incidental costs). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

Interested? See prices or call +351 800 180 087

ITIL Foundation Curriculum

1. Incident Management

Definition of an incident
Description of Incident Control

2. Problem Management

Definition of a problem and known error
Proactive problem management

3. Service Asset and Configuration Management

Defining a configuration item and the configuration management database
Impact of Configuration Management on other IT processes

4. Change Management

Definition of a change and request for change (RFC)
Description of change models and change procedures;
Role of the change advisory board (CAB) and ECAB (for handling emergency changes)

5. Release and Deployment Management

Scope and concepts
Definition of deployment management library (DML)
Definitive deployment spares or asset store (DSS)escription of planning, testing and implementing

6. Service Level Management

Definition of a service catalogue; identifying, negotiating, monitoring and reviewing service level agreements (SLAs)

7. Financial Management for IT Services

Reviews of budgeting, charging and IT accounting
Analysis of running costs and charging policies

8. Availability Management

Review of reliability, availability, resilience, maintainability and serviceability, calculating availability, review of planning, monitoring and reporting

9. Capacity Management

Review of application sizing, workload, performance, demand and resource management and their inputs to modelling, definition of the capacity management database and contents of the capacity plan

10. IT Service Continuity Management

Review of Business Continuity, Business Impact Analysis, Risk Analysis and Risk Management
Looking at the various different recovery options available and their appropriateness for the different levels of criticality of services

11. Service Management as a practice

Definition of a Service and Service Management as a practice
Describe the concept of Good Practice
Define and distinguish between Functions, Roles and Processes
The process model
List the characteristics of processes

12. Service Desk

Review of the Service Desk function, the metrics employed, the structures of desk to be considered and the role the Service Desk plays in Incident Management

13. The Service Lifecycle

Understand the Service Lifecycle
Describe the structure, scope, components and interfaces of the ITIL Library
Account for the main goals and objectives and value to the business of each phase in the Lifecycle for Service Strategy, Service Transition, Service Design Service
Operation and Continual Service Improvement

14. Generic concepts and definitions

Define some of the key terminology and explain the key concepts of Service Management

15. Key Principles and Models

Comprehend and account for the key principles and models of Service Management and to balance some of the opposing forces within Service Management

16. Processes

Understand how the Service Management processes contribute to the Service Lifecycle
Explain the high level objectives, scope, basic concepts, activities, key metrics (KPI's), roles and challenges for five of the core processes
State the objectives, some of the basic concepts and roles for fifteen of the remaining processes

17. Functions

Explain the role, objectives, organisational structures, staffing and metrics of the Service Desk function
State the role, objectives and overlap of three other functions

18. Roles

To be aware of the responsibilities of some of the key roles in Service Management
To recognise a number of the remaining roles described in other Learning Units

19. Technology and Architecture

List some generic requirements for an integrated set of Service Management Technology
Understand how Service Automation assists with integrating Service Management processes

ITIL Practitioner Curriculum

1. Introduction

2. Concepts and definitions

Apply the concept of adopt and adapt when using ITIL guidance in a given context
Analyse the importance of each element of the definition of a service when planning and implementing service improvements:

Customer
Value
Outcome
Cost
Risk

3. ITSM guiding principles

Apply the ITSM guiding principles in a given context when planning and implementing service improvements:

Focus on value
Design for experience
Start where you are
Work holistically
Progress iteratively
Observe directly
Be transparent
Collaborate
Keep it simple

4. CSI approach

Describe the purpose and main outputs of each step of the CSI Approach
Use the CSI Approach tools and techniques successfully in a given specific context:

Orientation Worksheet
Benefits Realisation Review Template
CSI register

Apply the CSI approach to a given context, including a holistic view of the guiding principles and how the three critical competencies contribute to an improvement (Communication, Metrics & Measurement, OCM)

5. Critical competency - Using metrics and measurement Define critical success factors (CSFs) using a relevant hierarchical approach:

Define critical success factors (CSFs) using a relevant hierarchical approach:

ITIL Vision to measurement
Balanced scorecard
Organisation cascade

Determine key performance indicators (KPIs) to underpin a critical success factor
Analyse CSFs and KPIs in a given context to ensure that they are balanced between the four categories:

Technology, process, service
Progress compliance, effectiveness, efficiency
Leading, trailing
Inside-out, outside-in

Define a current state assessment in a given context:

Purpose
Scope
Assessment criteria
Required outputs
Available resources and skills

Design a report in a given context
Apply knowledge of metrics and measurement when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles

6. Critical competency - Communicating effectively

Explain the nature, value, importance and benefits of good communication
Explain communication principles:

Communication is a two way process
We're communicating all the time
Timing and frequency matter
There is no single correct method
The message is in the medium

Explain the purpose and value of communication tools and techniques:

Workshop and meeting action plan
Meeting notes template
Use relevant communication tools and techniques to support improvement in a given context
Stakeholder communication plan
Business case

Apply knowledge of communications when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles

7. Critical competency - Using organisation change management techniques

Explain the role and impact of OCM in successful improvement
Describe the purpose and value of OCM activities:

Create a sense of urgency
Manage stakeholders
Manage sponsors
Analyse training needs

Manage resistance to change
Use reinforcement to embed the change
Use relevant OCM tools and techniques to support improvement in a given context:

Sponsor diagram
Stakeholder analysis worksheet
Stakeholder map
RACI model authority matrix

Apply knowledge of OCM when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles

Interested? See prices or call +351 800 180 087

You'll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:

ITIL Foundation exam

Format: Multiple choice examination questions - closed book
No. of questions: 40
Pass mark: 26 out of 40 - 65%
Duration: 50 minutes

ITIL Practitioner exam

Format: Multiple choice examination questions - closed book
No. of questions: 40
Pass mark: 28 out of 40 - 70%
Duration: 135 minutes

Interested? See prices or call +351 800 180 087

Included:

Official Thynk courseware: ITIL Foundation and Practitioner
ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL, 3rd Edition ISBN: 9780113313495

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Accelerated Learning Programmes include:

Intensive Hands-on Training Utilising our (Lecture | Lab | Review)^TM Delivery
Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
Fully instructor-led program with 24 hour lab access
Examination vouchers **
On site testing ***
Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
Transportation to/from designated local railway stations
Examination Passing Policy

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Firebrand goes digital

We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on +351 800 180 087.

There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.

Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodations and vendor exam fees.

Please note

* Not on all courses
** Examination vouchers are not included for the following courses: PMI, GIAC, CREST and CISSP CBK Review. Exam vouchers may also not be included for Apprentices and will require a separate purchase by an employer due to Education and Skills Funding Agency guidelines.
*** On site testing is not included for our PMI, GIAC, CREST, CSX Practitioner or ITIL Managers and Revision Certification Courses
**** Accommodation not included on the CISSP CBK Review Seminar

Interested? See prices or call +351 800 180 087

There are no formal entry requirements for the course or examination, but you should have a basic knowledge of IT.

The course will be suitable for you if:

You're in an IT environment and have day-to-day responsibilities within one or more of the service management disciplines
You'd like to understand how your role fits into the wider service management framework
You'd like to be more aware and have a better understanding of best practices in IT service management

The Foundation certificate is also a prerequisite for the ISEB Manager's Certificate in IT Service Management.

Unsure whether you meet the prerequisites?

Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.

Just call us on +351 800 180 087 and speak to one of our enrolment consultants.

Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.

Interested? See prices or call +351 800 180 087

When

When do you want to sit your accelerated course?

ITIL® - Foundation and Practitioner
Start	Finish	Status	Book now
25/3/2019 (Monday)	28/3/2019 (Thursday)	Finished
28/5/2019 (Tuesday)	31/5/2019 (Friday)	Open	Book now
7/10/2019 (Monday)	10/10/2019 (Thursday)	Open	Book now
16/12/2019 (Monday)	19/12/2019 (Thursday)	Open	Book now

Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 70,652 students and asked them all to review our Accelerated Learning. Currently, 96.75% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"The instructor was great for teaching ITIL at Firebrand. The books he supplied were very helpful and I'll use them a lot in the future for studying. "
Daniel Eccles, Acrobat Carbon Services. - ITIL® Foundation Certification (2 days) (17/12/2018 to 18/12/2018)

"Very good course delivery. Good pace. Accommodation/food."
Mohammad Haque, Lloyds. - ITIL® Foundation Certification (2 days) (15/10/2018 to 16/10/2018)

"Food and rooms were very good and provided everything we needed. The instructor and staff gave us everything we needed to get the best learning possible!"
Harry Sturgeon, Lloyds Banking Group. - ITIL® Foundation Certification (2 days) (31/5/2018 to 1/6/2018)

"I thought the training went extremely well and I have learnt a lot from it."
Anonymous - ITIL® Foundation Certification (2 days) (26/3/2018 to 27/3/2018)

"The teacher was good at explaining everything and there was loads of support."
William Mcarthur, Lloyds. - ITIL® Foundation Certification (2 days) (26/3/2018 to 27/3/2018)

"The hours are crazy and the work is intense but it is definitely worth it."
Mohammed Saeed, Joseph Chamerlain College. - ITIL® Foundation Certification (2 days) (15/2/2018 to 16/2/2018)

"The course was very helpful to expand my knowledge, and I prefer the accelerated learning format. "
Adam Heeps. - ITIL® Foundation Certification (2 days) (15/2/2018 to 16/2/2018)

"The accelerated training was a great way to quickly gain a lot of knowledge of a subject"
Paolo Solari, FTI Consulting. - ITIL® Foundation Certification (2 days) (15/2/2018 to 16/2/2018)

"I have enjoyed my learning experience at Firebrand. They focus on the best and most important parts of the courses that get you the results you need"
Luke Steward, Shadowfax Technology Limited. - ITIL® Foundation Certification (2 days) (15/2/2018 to 16/2/2018)

"Be prepared for long intense days, however the amount of information you learn in that time will benefit you massively. Definitely worth doing!"
Beth Leister, Lloyds. - ITIL® Foundation Certification (2 days) (21/12/2017 to 22/12/2017)

"Fun, friendly place with a vast array of information available as well as 24/7 services present."
Sam Clark, Computask. - ITIL® Foundation Certification (2 days) (5/10/2017 to 6/10/2017)

"The course was well presented and provided great knowledge. "
Blair Ogilvie, Xenith. - ITIL® Foundation Certification (2 days) (31/8/2017 to 1/9/2017)

"Awesome teacher and great source of information."
Adrian Williams, Utilita. - ITIL® Foundation Certification (2 days) (31/8/2017 to 1/9/2017)

"Being on this course was amazing - it really has allowed me to understand that just because I am in IT, it doesn't always mean it is just about IT."
Abdo Elharam, Sun Branding Solutiopns. - ITIL® Foundation Certification (2 days) (24/7/2017 to 25/7/2017)

"Had a great time at Firebrand as per usual. Staff are friendly and professional. Teaching is engaging and delivered well. "
Mary Campbell, Bucks new university . - ITIL® Foundation Certification (2 days) (3/4/2017 to 4/4/2017)

"I found that I was able to learn a lot about ITIL in the 2-day course. The instructor explained ITIL in ways that made it relatable to real life situations which helped my learning."
C.R. - ITIL® Foundation Certification (2 days) (3/4/2017 to 4/4/2017)

"Intense course, well taught and explained to a wide spectrum of students in terms of experience and background knowledge."
Sam Clamp, Countrywide. - ITIL® Foundation Certification (2 days) (6/2/2017 to 7/2/2017)

"Innovative and eye-opening experience. Amazing teaching schedule and top covering"
Ross Hibbert-Storm. - ITIL® Foundation Certification (2 days) (19/12/2016 to 20/12/2016)

"Brilliant as always!"
Mohammed Abdul Shahed, Computer-Eyez. - ITIL® Foundation Certification (2 days) (6/10/2016 to 7/10/2016)

"Training was very good, instructor very informative, friendly and engaging."
Sean McCann, Felinesoft. - ITIL® Foundation Certification (2 days) (25/7/2016 to 26/7/2016)

"Course instructor was fantastic, made the content interactive and enjoyable."
Thomas Convey, National Grid. - ITIL® Foundation Certification (2 days) (2/6/2016 to 3/6/2016)

"Great training delivered in a shorter than normal timescale but still delivering all the required content. The trainer was extremely knowledgeable on the subject and helped me understand ITIL."
Tim Headicar, Foursys Ltd. - ITIL® Foundation Certification (2 days) (2/6/2016 to 3/6/2016)

"Very thorough training and highlighted key learning strategies."
Jake Huebner, Intelisense IT. - ITIL® Foundation Certification (2 days) (4/4/2016 to 5/4/2016)

"Good course that provides a high level view of ITIL and learned a lot in a short amount of time."
Jamie Robinson, Intelisense IT . - ITIL® Foundation Certification (2 days) (4/4/2016 to 5/4/2016)

"There's a lot of information to take in over a two or three day course....but the benefits and outcome is worth it."
David Cleaver. - ITIL® Foundation Certification (2 days) (4/4/2016 to 5/4/2016)

"I was very accepting into the community and loved the people and environment."
Alasdair Corton, Avalon IT. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)

"It has been a very enjoyable and informative stay. Both my instructor and all staff have been very helpful and kind. Also, even though the course is quite intense, I felt as though I have been able to cope very well. "
Muhammad Khan, Jolly IT Solutions. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)

"Full on and very intense"
Mark McGowan, Ossur UK Ltd. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)

"I was very satisfied with my training."
Ross Wilson, Videojet Technologies. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)

"Very intense course with lots of information to take in in such a short space but worth the effort to get qualified quickly."
Matthew Thomas, AllPay. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)

"Our trainer was absolutely brilliant. He knew what he was talking about and explained it in a fun way we could understand. Already thinking of doing the practitioner course."
Jason Powell, Operational Risk data eXchange. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)

"Enjoyed the experience and would recommend."
Anonymous - ITIL® Foundation Certification (2 days) (5/11/2015 to 6/11/2015)

"Had fun, would go again."
S.L. - ITIL® Foundation Certification (2 days) (5/11/2015 to 6/11/2015)

"I enjoyed my time here, friendly people and the way the course was taught was sufficient."
K.O. - ITIL® Foundation Certification (2 days) (5/11/2015 to 6/11/2015)

"Great facilities with a great instructor who made learning fun and intense."
Alexander Nunes, Netstar Limited . - ITIL® Foundation Certification (2 days) (5/11/2015 to 6/11/2015)

"Great environment in which to learn."
Gail Forman, Indigo. - ITIL® V3 Intermediate Level: Service Lifecycle - Continual Service Improvement (2 days) (27/10/2015 to 28/10/2015)

"Development and benefits to attending this course are second to none. Impressed every time!"
Martin Palmer, N/A. - ITIL® V3 Intermediate Level: Service Lifecycle - Service Strategy (2 days) (19/10/2015 to 20/10/2015)

"Excellent course, felt completely immersed and enjoyed every minute. Keep it up Firebrand!"
Anonymous - ITIL® Foundation Certification (2 days) (1/10/2015 to 2/10/2015)

"I really enjoyed my course with Firebrand. The course was very well presented and I learnt a great deal. I have further training booked already."
Anonymous, UTILITA - ITIL® Foundation Certification (2 days) (1/10/2015 to 2/10/2015)

"It went very well and I enjoyed it. However I did not feel I had enough time to go through all the information and revise. Also we were not informed that we would have to study on Wednesday night however this was not a problem, but it would have been useful to know."
Riyaaz Patel, Unknown. - ITIL® Foundation Certification (2 days) (1/10/2015 to 2/10/2015)

"My experience at Firebrand was great, its a nice and friendly learning environment with a good range of courses."
Tom Collins, Midland Hr. - ITIL® Foundation Certification (2 days) (20/8/2015 to 21/8/2015)

"It was very enjoyable, short but all-round well put together."
Ricardo Ladicicco, Tempur. - ITIL® Foundation Certification (2 days) (20/8/2015 to 21/8/2015)

"Well organised, topped with a great instructor."
Daniel Whitley, M&G. - ITIL® Foundation Certification (2 days) (20/8/2015 to 21/8/2015)

"Firebrand is a great way to learn and pass exams. The residential nature is really good as it gives you the space to learn without distractions. The condensed learning experience can be full-on but all topics are covered."
Andy Green, CISCO. - ITIL® Foundation Certification (2 days) (20/8/2015 to 21/8/2015)

"ITIL made interesting and relevant, Thanks :) "
Jamie Mayes, G4S Forensic and Medical Services. - ITIL® Foundation Certification (2 days) (9/7/2015 to 10/7/2015)

"Fast courses for a better understanding of key principles, it has been very stimulating."
Anonymous, Focus Group - ITIL® Foundation Certification (2 days) (9/7/2015 to 10/7/2015)

"Intense, but enjoyable, and a great way to get certified in a short time. Firebrand is my go-to training provider moving forward."
David Charlton, Stevens Group LTD. - ITIL® Foundation Certification (2 days) (9/7/2015 to 10/7/2015)

"Great training and advice. Tutor was excellent at keeping our attention and made the course simple and interesting. Thank you."
Ryan Knight, Chas A Blatchford and Sons. - ITIL® Foundation Certification (2 days) (9/7/2015 to 10/7/2015)

"My experience has been exciting and challenging. I have found the experience rewarding and I would highly recommend to a friend."
Dale Punchard, Stevens Group Ltd.. - ITIL® Foundation Certification (2 days) (9/7/2015 to 10/7/2015)

"This is my second apprenticeship with Firebrand in 3 years. I was delighted that a level 4 apprenticeship was available from them and decided to take it. Every stay at Firebrand is enjoyable and I am always confident when it comes to passing the exams."
Divinia Cousins, Sysdoc. - ITIL® Foundation Certification (2 days) (9/7/2015 to 10/7/2015)